When will Broadworks release 19 Service Pack 1 be available?

February 12, 2013, 6:24 am

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Controlling prefetch behaviour

February 20, 2013, 2:26 am

≫ Next: Use VXML to save recording on BroadWorks MS

≪ Previous: When will Broadworks release 19 Service Pack 1 be available?

the fetchint attribute setting to "safe" seems to have no effect in <goto> or <submit> statements.

I need to have control over when requests for forms are being sent to the vxml server. The mediaserver agent appears to always do full prefetch of all resource elements, regardless of the fetchhint setting..

Hints, anybody?

regards

Kári

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Use VXML to save recording on BroadWorks MS

February 25, 2013, 8:53 pm

≫ Next: VXML and no failover?

≪ Previous: Controlling prefetch behaviour

Currently we are trying to use the VXML record element to capture recording and then use perl script to save the recordings on the disk. The requirements are to run the VXML scripts, perl scripts and save the save recordings on the MS itself, not using external webserver.

We have been told by BroadSoft TAC that the MS actually doesn't run a webserver. In this case it seems we are not able to do HTTP post to a perl script on the MS to save the recordings.

I am wondering if there is there is any way to save VXML recorded audios on the BroadWorks MS itself, not using external webserver? And also what if we separately install Apache on the MS, does it affect the MS?

Thanks,

Chris

↧

VXML and no failover?

February 27, 2013, 2:56 am

≫ Next: CCXML Script Receiving Messages from Web Server is not working

≪ Previous: Use VXML to save recording on BroadWorks MS

Hi all

I might be wrong here, but I have come to the conclusion that it is the application server that directly implements a failover mechanism when a media server fails.

In the case of VXML applications it appears that there is no way to have any failover to the media servers because you fill in the address field with only ONE media server address.

Is this really so? Is there another way of doing this, perhaps having the DNS server check the hosts on lookup or something?

regards

Kári

↧

CCXML Script Receiving Messages from Web Server is not working

March 8, 2013, 6:02 am

≫ Next: createcall before accept in CCXML

≪ Previous: VXML and no failover?

Hi,

I want to get all extension and corresponding phone numbers in ccxml. Hence I have created the website which responses back plain/text output required for ccxml <send>.

some how <send> is not working. the IVR is not getting connected saying 'Your call can not be completed at this time' and ccxml session gets destroyed.

Please find below the ccxml script and logs. Any help is more appreciated.

I send two parameters two web page as 'http://82.112.226.108:9095/MediaServerResponse.plaintext?Method=GetExtension&PhoneNumber=02089030278'

which responses back with

GetExtensionSuccessful
SiteExtensions=636,637,618
SitePhoneNumbers=02086340636,02086340637,02086340618

media server version is Rel_17.0_1.458.

---------- ccxml script is --------------

<?xml version="1.0" encoding="UTF-8"?>
<ccxml version="1.0" xmlns="http://www.w3.org/2002/09/ccxml">
   <var name="incomingCallConnId" expr="''" />
   <var name="outgoingCallConnId" expr="''" />
   <var name="currentState" expr="'initial'" />
   <var name="confID" expr="''"/>
   <var name="dialogId" expr="''" />
   <var name="vxml_maxtime"/>
   <var name="URI"/>
   <var name="maxtime_sendid"/>
   <var name="results"/>
   <var name="callerId" expr="''" />
   <var name="transferId" expr="''" />
   <var name="site_phonenumbers" expr="''" />
   <var name="site_extensions" expr="''" />
   <var name="Method" expr="'GetExtension'" />
   <var name="PhoneNumber" expr="'01241730117'" />
   <eventprocessor statevariable="currentState" >
       <transition state="initial" event="connection.alerting">
           <log expr="'We like you! We are going to answer the call.'"/>
           <log expr="'SIP request URI user=' + event$.info.sip.requesturi.user" />
           <log expr="'SIP request URI host=' + event$.info.sip.requesturi.host" />
           <assign name="incomingCallConnId" expr="event$.connectionid"/>
           <assign name="callerId" expr="event$.connection.remote.replace('@bbtnet.co.uk', '')" />
           <accept/>
           <send target="'http://82.112.226.108:9095/MediaServerResponse.plaintext?Method=GetExtension&PhoneNumber=02089030278'" targettype="'basichttp'" name="'GetExtensionSuccessful'" namelist="PhoneNumber" />
       </transition>
       <transition state="initial" event="send.successful" >
           <log expr="'Sent authorization request to basic http processor successfully.'"/>
       </transition>
       <transition state="initial" event="send.failed" >
           <log expr="'Sending events to external basic http processor failed.'"/>
       </transition>
       <transition state="initial" event="GetExtensionSuccessful">
           <assign name="site_extensions" expr="event$.SiteExtensions"/>
           <log expr="'Site Extensions are ---- ' + event$.SiteExtensions" />
           <assign name="site_phonenumbers" expr="event$.SitePhoneNumbers"/>
           <log expr="'Site phone numbers are ---- ' + event$.SitePhoneNumbers" />
       </transition>
       <transition event="GetExtensionFailed">
           <log expr="'GetExtensionFailed --- '" />
       </transition>
       <transition event="InvalidMethodFailed">
           <log expr="'InvalidMethodFailed --- '" />
       </transition>
       <transition event="error.send">
           <log expr="'Sending failed ----- '" />
       </transition>
       <transition state="initial" event="connection.connected">
           <log expr="'Incoming call is answered; originating call to other party'" />
           <send targettype="'ccxml'" name="'start.dialog'" target="session.id" delay="'0s'"/>
       </transition>
       <transition event="start.dialog" state="initial">
           <dialogprepare connectionid="incomingCallConnId" type="'application/voicexml+xml'" src="'main.vxml'" />
       </transition>
       <transition event="dialog.prepared" state="initial">
           <log expr="'-- ' + event$.name +' -- [' + currentState +']'"/>
           <assign name="dialogId" expr="event$.dialogid"/>
           <dialogstart prepareddialogid="dialogId" connectionid="incomingCallConnId" />
           <assign name="currentState" expr="'connestablished'" />
       </transition>
       <transition event="dialog.started" >
           <log expr="'Dialog is running...'"/>
       </transition>
       <transition state="connestablished" event="dialog.transfer">
           <assign name="transferId" expr="event$.URI" />
           <log expr="' -- Transfering Call to : ' + transferId + ' ----------- '"/>

           <redirect dest="transferId"/>
       </transition>
       <transition state="redirecting" event="connection.redirected">
       </transition>
       <transition state="redirecting" event="connection.failed">
       </transition>
       <transition state="redirecting" event="dialog.exit">
           <exit/>
       </transition>
       <transition event="connection.disconnected">
           <log expr="'Call has been disconnected. Ending CCXML Session.'"/>
           <exit/>
       </transition>
       <transition event="connection.failed">
           <log expr="'Connection '+ event$.connectionid + ' failed, ending CCXML Session.'"/>
           <exit/>
       </transition>
   </eventprocessor>
</ccxml>

---------- vxml script -----------------

<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml">
<meta name="maintainer" content="abc@inclarity.co.uk" />
<menu id="menu0">
    <prompt>
      <audio src="/group/broadsoft/01620500833/secret_sales_menu_1.wav" />
    </prompt>
    <choice dtmf="1" next="#menu0_2" />
    <choice dtmf="2" next="#menu0_3" />
</menu>
<form id="menu0_2">
    <block>
      <goto next="#ask0_2_1" />
    </block>
</form>
<form id="menu0_3">
    <block>
      <goto next="#tfr0_3_1" />
    </block>
</form>
<form id="ask0_2_1">
    <field name="requestedExtension">
      <grammar type="application/sgrs+xml" src="/group/broadsoft/dtmf3digits.grxml" />
      <prompt>
        <audio src="/group/broadsoft/PromptForExtension.wav">
            Please dial the four digit extension of the party you want to reach.
          </audio>
      </prompt>
      <noinput>
        <log label="autoattendant - getextension">noinput</log>
        <prompt>
          <audio src="/group/broadsoft/PromptForExtension.wav" />
        </prompt>
      </noinput>
      <filled>
        <log label="autoattendant - getextension">
            xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx ------------- wwwwwwwwwwww digits entered <value expr="requestedExtension" /></log>
        <assign name="transferToParty" expr="requestedExtension$.utterance.replace('','', 'g' )" />
        <log label="autoattendant - getextension">
            xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx ------------- wwwwwwwwwwww digits entered <value expr="requestedExtension" /></log>
        <log label="autoattendant - transferToParty">
            xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx ------------- wwwwwwwwwwww digits entered <value expr="transferToParty" /></log>
        <goto next="#transfer" />
      </filled>
    </field>
</form>
<form id="tfr0_3_1">
    <transfer name="tfr0_3_1" dest="01620500998" bridge="true" />
</form>
<var name="transferToParty" />
<form id="transfer">
    <block>
      <log label="autoattendant - transfer">
          Initiating transfer to <value expr="transferToParty" /></log>
    </block>
    <transfer name="transferresult" connecttimeout="30s" destexpr="transferToParty" bridge="true" />
    <catch event="error.unsupported.transfer.blind">
      <log label="autoattendant - transfer">blind transfer is not supported</log>
      <prompt>
        <audio src="/group/broadsoft/InvalidMenuInput.wav" />
      </prompt>
      <goto next="#askDigits" />
    </catch>
    <catch event="error.connection.baddestination">
      <log label="autoattendant - transfer">Wrong number</log>
      <prompt>
        <audio src="/group/broadsoft/InvalidMenuInput.wav" />
      </prompt>
      <goto next="#askDigits" />
    </catch>
    <catch event="error.connection.noresource">
      <log label="autoattendant - transfer">Network busy</log>
      <prompt>
        <audio src="/group/broadsoft/NetworkUnavailable.wav" />
      </prompt>
      <exit expr="'error.connection.noresource'" />
    </catch>
</form>
</vxml>

---------- ccxml logs are ---------------

2013.03.08 13:56:10:295 GMT | Info | SessionFile

{main.ccxml-01620500997-2013.03.08-13.56.10-298} <Session tracking> [BroadWorks CCXML Session] "N/A" : init

2013.03.08 13:56:10:295 GMT | Debug | SessionFile

{main.ccxml-01620500997-2013.03.08-13.56.10-298} <Session tracking> [BroadWorks CCXML Session] "N/A" : CcxmlSession::msgProcThreadFn